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Industry: Manufacturing
Electronic Control Devices (ECDs) for Law Enforcement
"With the flexibility of Salesforce and ability to adapt to our needs along with great help of Red Sky Solutions we had the Inside Sales Department up and running at full speed within one week with complete capability to do quotes, run reports, align commission structure, track history - very impressive!"
Solution
Enterprise Edition, Sales Cloud
Validar, Cast Iron, Vertical Response
Challenges
  • Limited view of customer; knew who they were but not how often they were being touched
  • 18 separate spreadsheets in Sales, Marketing, Training, Customer Service, Returns and Repairs
  • Tracking was inadequate, countless hours spent on pulling together standard reports on prospects and customers
  • Disparate systems not communicating with each other
  • Collected business cards at trade shows but would not enter lead information
Results
  • Went from limited visibility of our customer to complete visibility within a year. Full adoption within a year
  • Successful implementations and integrations in Field Sales, Inside Sales, Customer Service, and Marketing eliminating all the separate spreadsheets
  • Incorporated warranty tracking to one single area instead of multiple areas
  • Two-way sync with our CRM system and our ERP system, not just accounts and contacts but products and opportunities
  • Red Sky introduced Validar on salesforce.com’s AppExchange; now can remotely input leads. Streamlined loading, marketing and reporting on leads


“After evaluating various solutions including Microsoft CRM and legacy Maximizer CRM, Salesforce was chosen because of its robust capabilities. Some of the many advantages of Salesforce.com are its intuitive nature, ease of use for the user community, accessible from anywhere and its price point.”


“We brought Red Sky in as the Salesforce expert to implement our project which successfully rolled out to many organizations in the company.”

“Red Sky Solutions was able to pull all our data from our previous systems and integrate into Salesforce smoothly.”


“Red Sky Solutions introduced Cast Iron’s appliance to integrate our CRM and ERP systems. What would have taken us years to do was reduced to months.”


Kevan Bray
Sales Operations Manager
TASER International Inc.