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Industry: Leading business process outsourcing (BPO) solutions provider
"Red Sky Solutions understood our business from day one. They understood front-line sales and helped us with our process for more efficient sales automation and account management. Red Sky Solutions is very sales-minded as well as salesforce.com experts."
Solution
Professional Edition, Sales Cloud
Red Sky Solutions Service Packs
Challenges
  • Using ACT! Supported internally, need something more robust
  • Needed central place for data. ACT!, Excel and Outlook
  • Too much time creating quotes
  • Creating reports was difficult and time consuming
  • No visibility of pipeline by division
Results
  • Real-time access to all divisions' opportunities
  • Standardized sales stages from 4 separate divisions
  • Accurate reporting of sales opportunities
  • Sales up 8% on long term deals
  • Shortened longer sales cycles
  • Can target campaigns more effectively by having current information of accounts and prospects
  • Decentralized marketing down to sales people – creating more sales opportunities


“We knew Salesforce was a great tool, robust and customizable and web-based so it could be accessed anywhere, but we also knew we would need help implementing and getting it right for CTP.”

“We need a partner like Red Sky Solutions to support us
with our Salesforce system so we can spend our time
selling to and supporting our clients across the country.”

“We have had tremendous success with reports and customization thanks to the excellent suggestions and modifications from our project manager; he has also helped us with communications and mass emails, more efficiently defining our target clients.”

“We did not need to hire a System Administrator and I do not need to be a Salesforce power-user thanks to our relationship with Red Sky Solutions and their Service Pack approach.”


“With the use of Service Packs, we have kept all our new sales people trained; we have not had to ever slow down our sales machine thanks to our ongoing support with Red Sky Solutions.”


“We have never had a technical down-time thanks to our relationship with Red Sky Solutions.”

Jim Romano
Executive Vice President
CTP Solutions